Automation Hack: Build an Intercom Chatbot

The great benefit chatbots bring to customer messaging? They’re never going to get snarky, no matter if they’ve had their morning coffee or not.


I kid, but it’s true: one of the great key benefits chatbots bring with them is consistency. 


Any part of your outbound customer communication that’s drawing from the same pool of information, whether it’s a quoting system or an FAQ, can be built into a chatbot’s automated answers. The time that used to be spent by you or a team member in dealing with these incoming enquiries can instead be reallocated into something that truly needs manual, human input, giving you back the gift of time while your chatbot communicates on your behalf.


This Automation Hack draws on the power of Intercom and automated chatbot messaging to provide a one-stop-shop for giving incoming leads the perfect service and assistance, every time. 


Innovative chatbots in the wild look like:


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Merry Christmas from Agility Automation

There’s a little bit of magic that takes place each Christmas - and I don’t mean the Santa-turning-up-without-a-chimney type. It’s the magic that occurs when everyday routines slow, when champagne bottles are popped, and when family and friends gather and reflect on the year that was.

It’s the time we’re able to take out from the demands of daily lives in order to evaluate how we’ve spent our time, what we’ve achieved, and how we can recalibrate in order to step into the next year with focus, intent, and anticipation.

This year I’ve had the privilege of working with businesses of all shapes and sizes. Partnering with teams across many different industries has allowed me to get a glimpse of other people’s journeys and take part in celebrating their successes. When we’re able to work together to find solutions that allow companies to achieve what it is they truly set out to, there’s a great sense of satisfaction for...

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