Old-School VOIP Alternatives- How Your Team Can Benefit From New Voice Call App Technology

Many advances in the online world can be defined by a desire to replace analog systems with instantaneous and improved solutions. Physical mail = email. Filing cabinets overflowing with documents = cloud-based storage optimised for sharing across multiple users. Old-school telephone calls = VOIP (Voice Over Internet Protocol) solutions.  VOIP alternatives were absent for a long time.

When VOIP was first introduced, it was a revolution. Removing the need for copper-and-wires telephone systems, VOIP allowed for phone calls to be placed and received to and from any number via handsets and numbers connected to the internet. This offered businesses and individuals a cost savings opportunity, as VOIP service providers offered lower rates than standard traditional call rates. This was particularly attractive to companies who relied on consistent and affordable phone calls as an integral part of their business model.

However, as time has progressed, telephone services have continued to evolve. There are now a number of options available on the market that position VOIP as a ‘thing of the past’, continuing the cycle of technological and app developments paving new ways to deliver on established services and functions.

VOIP ALTERNATIVES

There are a number of services available on the market, with models that range from free through to subscription-based usage. Take a look at our picks of VOIP alternatives…

 

How can modern-day VOIP alternatives work for your business?CLICK TO TWEET

TWILIO

Twilio is a powerful API-first platform that enables the communication services of a wide range of businesses and apps – their website claims it is used by over 40,000 businesses worldwide. Twilio is not only an alternative to fax, but also one of the best VOIP alternatives.

Twilio is recommended for those who are comfortable in the developer space, as it’s a multifunctional software that brings with it capabilities in the area of voice, video and instant messaging. Twilio’s flexibility in its functionality gives businesses the freedom to set up a customer communications approach that’s custom-designed to suit that business’s particular needs.

In a day and age where customers may come across your brand through a variety of platforms – via a social media channel, as a result in a Google search, as a recommendation from a friend or colleague – it’s important to identify which communications methods are most appropriate for these different forms of customer engagement. Twilio offers many benefits to those looking to ensure these customer experiences are carefully considered and communication options are shaped to suit.

Twilio’s platform can power these forms of communication…

  • Voice calls – voice call capabilities are built directly into web and mobile apps. In comparison to VOIP call solutions, this allows calls to be made from within apps (e.g, AgileCRM) and can add significant savings to your bottom line.
  • Video – Twilio’s infrastructure enables embeds of video collaboration into both web and mobile apps.
  • Messaging – messaging services cover the sending and receiving of SMS, MMS and IP messages and can be shaped to suit your business with auto-responses and more.
  • Authentication – increasingly important when it comes to building trust with your customers and clients, Twilio offers two-factor authentication services for websites, SaaS products and mobile apps.
  • Connectivity – Twilio enables global carrier connectivity whilst removing upfront contracts. Businesses are able to access local and toll-free numbers without pricey upfront costs and long-term contracts, protecting flexibility and profit.

RINGCENTRAL

Another one of VOIP alternatives is found in RingCentral, which is a cloud-based phone system that enables phone and fax functionality via the internet. RingCentral offers many benefits, including to individuals or companies who work in flexible environments, as the only requirement for a ‘phone’ is an internet connection, allowing work to take place anywhere.

Benefits of Ringcentral include…

  • Diversion abilities – RingCentral’s Auto Attendant feature can be set up to divert calls to another team member if it’s not picked up at your end, passing the call on to a team member in any other location with ease.
  • Available on any device – calls can be made via desktop phones, web-based apps or mobile apps, removing the need for second work-only devices and introducing cost-saving measures across the board.
  • International abilities – the ability to make and receive calls is unlimited, and your location worldwide has no impact. This is particularly useful for companies who may have staff members spread across the globe.
  • Audio and video conferencing abilities – going above and beyond VOIP abilities, RingCentral enables teams to connect via both audio and video conferences to promote interlocation collaboration.

‘There’s a wide world out there beyond VOIP, so take a look at some of the apps that have evolved from its methodology to find a solution that will enable you and your team to increase productivity by working smarter, not harder.

VOIP Alternatives can work wonders for your business - check out these options.CLICK TO TWEET

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